Finding a Licensed Locksmith
If you’ve ever locked yourself out of your car or home, you know what a hassle it can be. Your first thought is to get someone to help you out of your situation. If a family member or friend can’t deliver a spare set of keys, your next call might be to a local locksmith. But before you make that call, consider this: According to the Federal Trade Commission (FTC), the nation’s consumer protection agency, some locksmiths advertising in your local telephone book may not be local at all and they may not have professional training. What’s more, some of them may use intimidating tactics and overcharge you. Watch Here Though this example is from Ohio, the very same scenarios play out the country-over. Make sure they are Licensed and Bonded.
When “Local” Is Really Long-Distance
Consider this scenario: A company far away from your town chooses a name for its business that is very similar to the name used by a local locksmith. The company advertises in the phone book or on the Web using a local telephone number and local address. When you call the number, you’re actually connected to a call center in another city. What’s more, there’s no locksmith shop at the address listed.
You may be quoted a price on the phone, but when the locksmith arrives, often in an unmarked vehicle, he may want significantly more money. The locksmith also may accept only cash.
Some who claim to be “local locksmith” companies have multiple listings (sometimes 30 or more separate listings in a single phone book) with different names. But the calls to each of these numbers go back to the same central number in a distant city where operators dispatch untrained individuals to do the job.
Tips for Picking a Locksmith
Regardless of whether you are locked out of your car or home, you need new locks installed, or you require other security work, the FTC offers these tips to help you hire a legitimate, local locksmith.
In emergency situations:
- If you’re locked out of your car and have a roadside assistance service, call them first. These services sometimes are included with the purchase of a car, or as an add-on through your insurance company. You also can buy this service separately. Roadside assistance plans often have a list of pre-approved companies to perform services like unlocking cars, jump-starting batteries, changing flat tires, delivering gasoline, and towing.
- Call family or friends for recommendations.
- If you find a locksmith in the phone book, on the Internet, or through directory assistance, and a business address is given, confirm that the address belongs to that locksmith. Some disreputable companies list street addresses to give the impression that they’re local. But the addresses may belong to other businesses or vacant lots if they exist at all. You can verify addresses through websites that allow you to match phone numbers with street addresses. Some legitimate locksmith companies may not include a street address in their listing either because they operate a “mobile” business or they operate their business out of their home and may be reluctant to list that address. If you call a locksmith who doesn’t list an address, ask why. If the answer is that it’s a “mobile” business, you will understand they have no storefront.
- Write down the names of several businesses, their phone numbers, and addresses for future reference, in case you don’t want to go with the first locksmith you call.
- If a company answers the phone with a generic phrase like “locksmith services,” rather than a company-specific name, be wary. Ask for the legal name of the business. If the person refuses, call another locksmith.
- Get an estimate for all work and replacement parts from the locksmith before work begins. In cases of “lock-outs” (being locked out of your car or home), most legitimate locksmiths will give you an estimate on the phone for the total cost of the work.
- Ask about additional fees before you agree to have the locksmith perform the work. Companies may charge extra for responding to a call in the middle of the night. Ask if there is a charge for mileage or a minimum fee for a service call.
- If the price the locksmith provides when he arrives doesn’t jibe with the estimate you got on the telephone, do not allow the work to be done.
- Never sign a blank form authorizing work.
- Find out if the locksmith is insured. If your property isdamaged during a repair, or if faulty work leads to loss or damage, it’s important for the locksmith to have insurance to cover your losses.
- When the locksmith arrives, ask for identification, including a business card and, where applicable, a locksmith license. Fifteen states require locksmiths to be licensed, among them Maryland and Virginia. In addition to a business card, check to see if the invoice includes the company’s name and whether the locksmith’s vehicle has a name that matches the business card, invoice, and/or bill.
- Expect the locksmith to ask you for identification, as well. A legitimate locksmith should confirm your identity and make sure you’re the property owner before doing any work.
- Some locksmiths will work out of a car for quick or emergency jobs, but most will arrive in a service vehicle that is clearly marked with their company’s name.
- In the case of a lock-out, be cautious if you’re told up front that the lock has to be drilled and replaced. An experienced legitimate locksmith has invested in the tools and education to provide quality service and can unlock almost any door.
- After the work is completed, get an itemized invoice that covers parts, labor, mileage, and the price of the service call.
In Case There’s a Next Time
Once you’ve found a reputable locksmith, keep the company’s name and contact information in your wallet and address book at home or at work. You also may want to program this information into your home and cell phones. This can save you time and trouble the next time you need these services.